Senior Technical Support Engineer

Our client is a leading international organisation operating within the environmental and industrial technology sector. They provide innovative solutions that help businesses and communities improve sustainability, efficiency, and resource management.

An exciting opportunity has arisen for a Senior Technical Support Engineer to join a specialist technical team. This role is ideal for an engineer who enjoys troubleshooting complex technical issues, supporting customers and partners, and working with advanced water treatment technologies.

Responsibilities of the Senior Technical Support Engineer

• Provide advanced technical support across customer sites and partner networks.
• Support major installations, commissioning activities, validation processes, and performance optimisation.
• Investigate system faults and implement effective corrective actions.
• Participate in product testing and evaluation programmes, providing valuable performance feedback.
• Produce and maintain technical documentation, reports, and support materials.
• Contribute to product risk assessments and continuous improvement initiatives.
• Build strong customer relationships and provide exceptional technical service.

Requirements of the Senior Technical Support Engineer

• Good understanding of mechanical, electrical, and control systems.
• Experience diagnosing faults using diagnostic equipment.
• Excellent analytical and problem-solving skills.
• Ability to interpret technical data and make informed decisions.
• Strong written and verbal communication skills.
• Experience producing technical reports and documentation.
• Confident handling customer escalations and challenging technical situations.
• Strong IT skills, including experience with business software packages.
• Mechanical, Chemical, or Electrical Engineering background.
• Full RTW in the UK.

Benefits for the Senior Technical Support Engineer 

• 25 days annual leave plus bank holidays.
• Option to buy and sell annual leave.
• Private medical insurance options.
• Cycle to Work scheme.

If this Senior Technical Support Engineer position is of interest, please click Apply or get in touch with Steven at Orion.