This is an exciting opportunity for a Customer Service Advisor to play a vital role in delivering excellent support within the Not For Profit sector. Based in Chester, the role focuses on assisting customers efficiently and professionally while ensuring their needs are met.Client DetailsThe organisation operates in the Not For Profit sector and is committed to providing exceptional services to its community. As a small-sized entity, it values collaboration and high-quality customer service to meet its objectives.DescriptionRespond promptly and effectively to customer enquiries via phone, email, or in person.Provide accurate information about the organisation''s services and policies.Log and resolve customer complaints while maintaining a professional demeanour.Update and maintain customer records in the system with attention to detail.Collaborate with internal teams to address and resolve customer issues efficiently.Proactively identify and escalate complex issues to the appropriate departments.Deliver exceptional service that aligns with the organisation''s values and mission.Support the team in achieving customer satisfaction goals within the Chester-based office.ProfileA successful Customer Service Advisor should have:Strong communication and interpersonal skills.Proficiency in using customer service software and other relevant tools.An ability to handle challenging situations calmly and professionally.Attention to detail and strong organisational skills.A commitment to ..... full job details .....