D365 Functional Consultant6 Month contract initially Based: Hybrid/NewcastleRate: £500 - £600 p/d (via Umbrella company)We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a D365 Functional Consultant to join the team.As a Dynamics 365 Functional Consultant, you will work closely with customers to understand their service operations and translate requirements into well configured Dynamics 365 Customer Service solutions. The role requires strong functional expertise, excellent customer interaction skills, and hands on capability to build configurations and Proof of Concepts.Key Responsibilities:* Lead requirements discovery workshops and translate business needs into functional designs* Analyse current CRM processes, pain points, and operating model.* Configure Dynamics 365 Customer Service including case management, SLAs, queues, and routing* Design and build functional Proof of Concepts to validate requirements and solution fit* Work closely with solution architects and developers to ensure aligned delivery* Configure Power Platform components including Power Apps and Power Automate* Support UAT, defect triage, and user enablement activities* Produce functional documentation including process flows and configuration guides* Act as a trusted functional advisor to customer stakeholders ..... full job details .....