Customer Service Administrator Location: West Hull Salary: £26,227 per annum (£13.44 P/H) Job Type: Full-time, Permanent About the Role We are seeking a friendly, professional, and highly organised Customer Service Administrator to join our busy team in West Hull. This is a varied role where no two days are the same, offering the opportunity to be the first point of contact for our customers while supporting a range of administrative and customer service functions. You will play a key role in delivering exceptional customer service, managing enquiries, resolving issues, and supporting the smooth operation of the business. Working Hours This role requires flexibility to work the following shifts: 8:30am - 5:00pm 10:00am - 6:00pm In addition, you will work 1 in 3 Saturdays (9:00am - 5:00pm). When working a Saturday, you will receive a day off during the week. Key Responsibilities Act as the first point of contact for customer queries via phone, email, and online channels Handle billing and account enquiries professionally and efficiently Process and respond to order enquiries and updates Manage and monitor the company''s social media channels, responding to customer messages and enquiries Investigate and resolve customer complaints, ensuring a positive outcome wherever possible Maintain accurate customer records and update internal systems Liaise with internal departments to resolve customer issues Provide general administrative support to the wider team About You We are ..... full job details .....