Payroll and Customer Service Specialist (Direct Payments) Chelmsford remote Full-timeAbout the RoleWe''re looking for a people-focused Payroll and Customer Service Specialist to join our growing team.This is not a traditional payroll role. Yes, payroll experience is essential - but what really sets you apart is your ability to support, guide and connect with customers.You''ll be managing Direct Payment accounts, helping individuals navigate financial processes, answering queries (often over the phone), and ensuring everything runs smoothly, accurately, and with a personal, human touch.If you enjoy combining attention to detail with meaningful customer interaction, this role is for you.What You''ll Be DoingManaging Direct Payment accounts end-to-end, ensuring funds are received and payments can be madeProcessing payroll, timesheets, and invoices accurately and on timeValidating and approving payments within agreed budgetsSupporting customers with queries such as pay schedules, invoices, and pension lettersActing as a trusted guide, explaining processes clearly and confidentlyLiaising with finance teams and local authorities to ensure smooth account setup and fundingMaintaining accurate customer records across CRM, payroll, and finance systemsSupporting pension administration, including auto-enrolment complianceCompleting monthly reconciliations and reporting data for KPIsBuilding strong relationships with customers and resolving day-to-day issuesIdentifying and escalating ..... full job details .....