Customer Service Advisor

📍 Burton-on-Trent

💰 £13 per hour

🕘 Monday to Friday, 9:00am – 5:30pm (Office-Based)

We are currently recruiting on behalf of a well-established and growing travel company based in Burton-on-Trent, who are looking to add a Customer Service Advisor to their friendly and supportive team.

This is an excellent opportunity for someone with a passion for customer service who enjoys helping people and wants to gain experience within the travel industry.

The Role

• Handling inbound customer calls in a professional and friendly manner
• Assisting customers with travel enquiries and bookings
• Providing accurate information on travel options, pricing, and availability
• Managing bookings and maintaining up-to-date customer records
• Delivering a high level of customer service at all times

• Previous experience in a customer service role (call centre experience desirable)
• Confident telephone manner with excellent communication skills
• Good IT skills, including experience with systems such as Microsoft Teams
• Comfortable using a softphone system
• Strong attention to detail and the ability to multitask
• A positive, team-focused attitude

• £13 per hour
• Monday to Friday hours – no weekends
• Friendly and supportive office environment
• Opportunity to develop within the travel sector