Excellent opportunity to grow your career 25 days annual leave plus 1 day off for your birthday, health insurance, pension, and annual bonus Hybrid working, 4 days in the office and 1 day working from home per week Are you looking for an exciting new role where you can provide support to customers and really make a difference? Are you looking to join a reputable and growing organisation? Then this might be the perfect job for you!We are looking for a Collections Agent to join an established team in London. This is an excellent chance to join this reputable organisation where you will be able to continuously progress your career upwards or sideways within the company in the future.The core duties of this role include providing a high standard of customer service to clients, discussing accounts which are in arrears over the phone as well as via email. You will be responsible for negotiating payment plans with customers and ensuring payments are made on time. You will also be required to accurately record and update customer information.Responsibilities include: Contacting customers over the phone and by email to discuss overdue payments Negotiating payment plans with customers in arrears, including calculating repayments Identifying potential issues at early stages Minimising moving to litigation stage, if possible Identifying and managing vulnerable customers Maintaining a high level of customer service both internally and externally Work closely with other departments ..... full job details .....