Pensions | Customer Journey Design | 6 Month Project | Competitive Day Rate | London (Hybrid)

We''re looking for a Senior/Principal level Pensions Customer Journey Design Consultant to lead a focused project improving member customer journeys across key life events.

You''ll take complex pensions content and turn it into clear, human, member friendly communications across journeys such as retirement, transfers out, death, and divorce.

What you''ll do:

• Shape & refine member journeys
• Translate technical pensions language into simple consumer messaging
• Designs that work for members and administration teams
• Bring pensions expertise to customer journey thinking

We''re looking for:

• Strong pensions comms experience
• Someone who can step in at senior level and deliver fast
• A member centric communicator who can simplify complexity

If you''re passionate about improving the member experience in pensions, I''d love to hear from you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)