We''re working with a leading Microsoft Gold Partner that is continuing to grow its Managed Services function. They support a diverse range of customers across the UK and internationally, helping organisations maximise the value of their Microsoft Dynamics and wider technology environments.This is an excellent opportunity for a D365 FandO Support Consultant who enjoys working in a customer-facing managed services environment and wants exposure to a variety of businesses, applications and support challenges.The Role:As a D365 FandO Support Consultant, you''ll provide 2nd and 3rd line application support across a portfolio of customers.You''ll take ownership of support tickets from investigation through to resolution, working within agreed SLAs and ensuring customers receive clear and regular communication throughout the process.The role requires someone with a broad understanding of Dynamics 365 Finance and Operations, particularly across Finance, Supply Chain Management, Trade and Logistics, Warehousing, Procurement and Sourcing and/or Retail.You''ll also work closely with customer teams, account managers and other technical specialists to identify opportunities for continuous improvement, optimisation, automation and enhanced support.Key ResponsibilitiesDeliver professional 2nd and 3rd line support for Dynamics 365 FandO customers.Take end-to-end ownership of incidents and service requests assigned to you.Investigate complex application issues, identify root causes and ..... full job details .....