Job Title: 1st/2nd Line Support EngineerLocation: Near Richmond, London (On-site)Salary: £30,000-£35,000 per annumOverviewWe''re hiring a 1st/2nd Line Support Engineer to join a growing MSP, combining hands-on technical support with team coordination responsibilities. This is a great opportunity for someone looking to step into a leadership role while staying close to the technology.Key ResponsibilitiesProvide 2nd line support across Microsoft, cloud, and network environmentsSupport and maintain Microsoft 365, SharePoint, and endpoint management solutionsAssist with cloud administration, updates, and system improvementsCoordinate workloads across engineers and support day-to-day service deliveryBuild strong client relationships and deliver excellent customer serviceSkills and ExperienceExperience in a 2nd line role within an MSPStrong knowledge of Microsoft 365, Windows environments, and basic networkingExposure to firewalls (FortiGate desirable) and MDM solutionsO365 conditional access and SharePoint setupPowerBI knowledge advantageousGood communication and organisational ..... full job details .....