The RoleAs an L1/L1.5 Technical Support Engineer, you will diagnose and resolve a variety of technical issues while maintaining high levels of customer satisfaction. You will work within the ITIL framework, managing the lifecycle of Incidents and Service Requests.Key ResponsibilitiesOmnichannel Support: Handle inbound calls, chats, and emails, ensuring all issues are logged, categorized, and prior click apply for full job ..... full job details .....