Job: Customer Service Advisor
Location: Slough, Berkshire
Salary: £30,000 - £34,000 per annum (DOE)
Hours: Monday to Friday
 
An excellent opportunity has arisen for an experienced Customer Service Advisor to join a busy, insurance-led Accident Repair Centre in Slough.
 
This Customer Service Advisor position would suit someone with previous experience working as a Bodyshop Customer Service Advisor, Customer Service Adviser, Automotive Customer Service Advisor, Service Advisor or Customer Care Advisor within an Accident Repair Centre, Bodyshop or Vehicle Repair environment.

As a Customer Service Advisor, you will be the first point of contact for customers throughout the repair process, delivering exceptional customer service whilst supporting the day-to-day operation of the bodyshop.
 
Key Responsibilities

• Manage all Customer Service Advisor duties within the bodyshop.
• Provide outstanding customer service by telephone, email and face-to-face.
• Keep customers updated throughout the repair journey.
• Explain completed repair work and obtain customer authorisation where required.
• Complete administration and maintain accurate customer records.
• Liaise with estimators, technicians, insurers and customers to ensure repairs progress efficiently.

• Previous experience as a Customer Service Advisor, Customer Service Adviser, Bodyshop Customer Service Advisor or Automotive Customer Service Advisor.
• Experience within an Accident Repair Centre, Bodyshop or Vehicle Repair Centre is essential.
• Excellent communication and customer service skills.
• Confident using IT systems and bodyshop management software.
• Able to work independently and as part of a busy team.