Complaints Handler - Temp ongoing Location: Wigston, Leicester Hybrid Working: 2 days office-based / 3 days working from home Salary: £12.71 per hourWe are currently recruiting for Complaints Handlers to join a well-established and respected professional organisation based in Wigston, Leicester. This is a fantastic temp-to-perm opportunity for individuals with strong customer service and problem-solving skills looking to build a long-term career within a professional environment.The RoleAs a Complaints Handler, you will be responsible for managing and resolving customer complaints efficiently, professionally, and empathetically. You will investigate concerns thoroughly, communicate outcomes clearly, and ensure all cases are handled in line with internal procedures and service standards.Key ResponsibilitiesManaging complaints from initial receipt through to resolutionInvestigating customer concerns and gathering relevant informationCommunicating with customers via phone, email, and written correspondenceProviding clear, fair, and timely resolutionsMaintaining accurate records and updating internal systemsWorking collaboratively with internal teams to support complaint outcomesEnsuring compliance with company policies and regulatory guidelinesWhat We''re Looking ForPrevious experience in complaints handling, customer service, or case management preferredExcellent written and verbal communication skillsStrong attention to detail and investigative abilityAbility to manage ..... full job details .....