The Customer Service Advisor (12 Month FTC) will play a vital role in supporting customers within the industrial and manufacturing sector, ensuring their needs are met efficiently and professionally. Based in Liverpool, this position requires excellent problem-solving skills and a commitment to delivering high-quality service.

Client Details

This opportunity is with a medium-sized organisation operating within the industrial and manufacturing industry. The company specialises in providing essential services and products to a wide range of clients, fostering a professional and supportive work environment.

Description

• Respond promptly to customer inquiries via phone and email, ensuring a high standard of service.
• Process customer orders accurately and efficiently, maintaining attention to detail.
• Collaborate with internal teams to resolve customer issues and provide timely solutions.
• Maintain and update customer records in the system, ensuring data accuracy.
• Provide product and service information to customers, addressing their specific needs.
• Identify and escalate complex issues to the appropriate department when necessary.
• Monitor and follow up on customer queries to ensure resolution and satisfaction.
• Contribute to continuous improvement initiatives within the customer service department.

Profile

A successful Customer Service Advisor (12 Month FTC) should have:

• Previous experience in a customer service or support role, ideally within the industrial or manufacturing industry.
• Strong communication and interpersonal skills, both written and verbal.
• Proficiency in using computer systems and customer management software.
• A proactive approach to problem-solving and an ability to work independently.
• Excellent organisational and time management skills.
• A commitment to delivering exceptional customer service in all interactions.

Job Offer

• Competitive salary on offer.
• A fixed-term contract offering stability and valuable experience.
• Opportunities to work within the industrial and manufacturing sector.
• A supportive and professional work environment in Liverpool.
• The chance to contribute to an established and reputable company.

This is a fantastic opportunity for a motivated individual to excel in a customer-facing role. If you are passionate about customer service and thrive in a professional setting, we encourage you to apply today!