Class 1 Personnel are currently recruiting an Account Manager for one of the largest client based at Heathrow / Hounslow.Account Manager role mainly consists of delivering the highest level of service in the safest way following all Health and Safety guidelines.Human Resources and PersonnelYou Must Have:Experience in a similar roleGood communication skillsClean UK criminal record (check required) or Police clearance certificate if requiredStrong work ethic, attention to detail, reliabilityProof of right to work and National InsuranceFlexible availability - days, nights, weekendsResponsibilities:Oversee all staffing needs and operations of the companyLiaising with the client to ensure you understand and resolve any queries as they arise.Taking on early morning issues with sickness, no shows and work with the allocation team to ensure all shifts are covered.Working with the allocation team and understand the shift plan.Being on call at weekends to resolve any issues that may arise.Over time bookings - ensure that staff are contacted and will turn up for their shiftsAssist with work schedules as and when necessaryAssist in new employee onboardingEnsure compliance with internal and external policies and regulations Determine staffing shortfalls and help the team to cover any shortagesSort out any daily issues for StaffContacting NO shows to see where problem is and updating TeamEnsure all bookings are added to our CMR on a weekly basisBooking staff (Transport) for IFS ..... full job details .....