My client are seeking a proactive IT Support Technician to join their team. They are an established refurbsihment contractor operating thorughout London and the Southeast. This role involves providing technical assistance to end-users, ensuring the smooth operation of our IT systems, and contributing to various IT projects. Key Responsibilities: Deliver first and second-line IT support via phone, email, chat, or in-person interactions. Log and categorise support requests using our ticketing system. Manage user accounts, including password resets and access permissions. Document solutions and maintain internal knowledge bases. Set up and configure hardware (PCs, laptops, phones, tablets) and software applications. Ensure reliable and secure IT infrastructure aligned with organizational needs. Assist in system and network administration tasks as needed. Manage local network and internet connectivity securely. Develop report templates and manage reporting applications and job management systems. Conduct training sessions for staff on utilized systems and software. Stay updated with technological advancements and assess their impact on the organization. Recommend and implement innovative solutions to enhance efficiency. Qualifications: Essential: Excellent communication and interpersonal skills. Strong knowledge of Microsoft 365, Ethernet networking, and IT security principles. Familiarity with various hardware, software, and Windows operating systems. Ability to explain ..... full job details .....