Customer Service Advisor Red Recruitment is recruiting Customer Service Advisors in Leeds city centre to join our client, an award-winning customer management company that has achieved GOLD awards from both Investors in People and Investors in Customers. In this role, you will provide telephone support to enforcement agents attending customers'' properties in relation to outstanding utility debt. You will complete structured fact-finding checks, review account information and ensure the correct legal, regulatory and operational procedures have been followed before any action is taken. You will help ensure every case is handled fairly, accurately and with appropriate consideration for the customer''s individual circumstances. Benefits and Package for a Customer Service Advisor: Salary: £26,227.50 per annum Hours: Full-time, Monday to Friday, working hours between 8am and 6pm Contract Type: Permanent Location: Leeds city centre Free parking Health and wellbeing programme Monthly bonus scheme Overtime availability Internal recognition schemes with financial awards Pension scheme 33 days'' annual leave, including bank holidays and your birthday Social events, including Summer and Christmas parties Full support and training provided Career progression opportunities Key Responsibilities of a Customer Service Advisor: Provide telephone and operational support to enforcement agents attending customers'' properties Complete a structured fact-finding process with agents during live ..... full job details .....