Overview

Senior Payments Operations and Relationship Manager. You will manage operational relationships with clients within Global Partner Operations, providing technical, service and project support to a portfolio of accounts. You will become a trusted partner to client stakeholders by delivering premier customer service and operational consultancy for business clients such as acquirers or issuers. You will also project manage partner onboarding, train clients on tools and systems, lead operational projects to implement new products, releases and solutions, and resolve escalated issues.Responsibilities

Develop into a trusted point of contact for all operational matters with key client stakeholdersProject manage the implementation of new partners on the Discover Global NetworkDeliver pre-sales support to potential clients, including training client stakeholders and delivering workshops on tools and systemsDrive initiatives and projects focused on improving and resolving technical acceptance issuesImplement new network products (EMV, Digital, e-commerce, contactless, etc.) and solutions with existing network partnersManage technical communications with client’s technical team, project team, customer services team and senior executivesProactively resolve client business and technical problemsQualifications

Bachelor’s Degree, ideally in business or technology related fields, or equivalent experienceOperational, technical and client management experience within paymentsStrong relationship building skills with internal and external stakeholdersStrong analytical, problem solving and critical thinking skillsStrong organization and resolution management skillsAble to prioritize and manage multiple parallel projects and issuesClient-focused approach with ability to interact across all management levelsDesire to embrace change, successfully adapting to changing demands and conditionsPreferred Qualifications

Cross functional knowledge and experience in the working of a card scheme ecosystem (merchants/ acquirer/ network/ issuers/ card members)People leadership experience – for future developmentFluency in German, French, Spanish, or ItalianPRINCE2, PMP or similar project management certification

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