Role and Responsibilities

• Analyse business requirements and translate them into clear technical/functional specifications that can be understood by stakeholders or used by developers

• Conduct business analysis to identify the best CRM solutions, whether existing or new, aligned with best practices

• Provide hands-on technical and functional support to CRM users, managing their requests and troubleshooting issues as they arise

• Test and assess cases, ensuring solutions meet requirements and quality standards

• Collaborate closely with developers to oversee deliverables, project progress, and adherence to specifications

• Occasionally assist IT with Dynamics 365 CRM configuration based on agreed specification
  
  

Experience/Skills

• Ideally, a graduate in Computer Science, Business Analytics, or a related field

• Proven functional knowledge of Microsoft Dynamics 365 Customer Engagement, with some exposure to development or configuration

• Ability to interpret data, troubleshoot issues, and understand relational databases

• Experience with AI data models, including training models for error detection/correction, is a plus

• Strong skills in translating business requirements into practical solutions and documenting processes

• Experience working through full project lifecycles preferred

• An analytical mindset with strong attention to detail, excellent verbal and written communication skills

• Ability to prioritise workload and meet deadlines independently

• Proficient in Microsoft Office Suite

Benefits

• Starting Salary - -50k57k (dependent on experience).
• Excellent progression opportunities.
• Life assurance, enhanced pension contribution & much more!