Quality Manager

• Location: Lancaster
• Job Type: Full-time

We are seeking a Quality Manager to join a dynamic manufacturer. Reporting to the Managing Director, this role involves maintaining and improving our ISO9001 accredited Quality Management System (QMS) in a fast-paced, mixed-model manufacturing environment. The Quality Manager will lead a small team and drive a continuous improvement culture across the business by providing support, coaching, and training in quality principles and continuous improvement techniques.

Day-to-day of the role:

• Manage quality aspects within the business management system.
• Schedule and undertake internal audits.
• Collate, analyse, and present KPI results to the Operations Management team.
• Oversee the calibration of all measurement devices.
• Assist in reviewing and updating procedures to support the business management system.
• Lead workshops, projects, and investigations driven by COPQ & KPI outputs.
• Drive the continued effectiveness of root cause, corrective, and preventative actions around all non-conformance.
• Manage the Quality Engineer and any other nominated quality representatives.
• Support Incoming Quality Control processes.
• Facilitate audits from external regulatory bodies and third-party inspectors.
• Manage customer complaints and supplier corrective actions/improvements.
• Promote a quality culture across the business.
• Support the R&D and technical teams (FMEA).

Required Skills & Qualifications:

• Internal auditing experience.
• Knowledge of problem-solving/continuous improvement processes.
• Understanding of applying Lean in a manufacturing environment.
• Excellent communication skills, essential for contact with employees, customers, and suppliers.
• Ability to lead and mentor a small quality team and associated departments.
• Self-motivated individual with the capability of identifying sustainable business improvements and ensuring effective implementation.
• Active promotion of good EH&S & Quality practices.
• Excellent working knowledge of Microsoft Office packages (PowerPoint, Word, SharePoint, and Excel).
• MRP experience.
• Excellent time management and ability to meet deadlines.
• Desirable: Recognised Quality Management Qualification and Certified lead auditor.

Benefits:

• Competitive salary.
• Opportunities for professional growth and development.
• Supportive and dynamic work environment.