IT Service Delivery Manager (Permanent) Location: Barbican, London (Hybrid: 3 days office / 2 days home ) Work Type: Permanent / Full-Time Role SummaryAre you a proactive, service-focused IT professional with a passion for continuous improvement? We are seeking an experienced IT Service Delivery Manager to oversee our day-to-day IT services, manage external support partners, and ensure a high-quality, secure, and responsive IT environment across the entire business.If you have top-tier stakeholder management skills and love driving service excellence, this is the perfect opportunity for you! Key Responsibilities Service Excellence: Oversee and optimize the day-to-day delivery of all IT services across the organization. Partner Management: Lead, manage, and collaborate with external support partners to ensure strict SLA compliance. Security and Responsiveness: Maintain a highly secure, stable, and agile IT infrastructure. Stakeholder Engagement: Build strong, trust-based relationships with internal teams and key business stakeholders. Continuous Improvement: Identify areas for operational growth, implement best practices, and drive IT efficiency. Location and Flexibility Office Base: Barbican, London. Hybrid Model: Enjoy a balanced 3 days in the office and 2 days working from home (subject to business requirements). Travel: Occasional visits to other company sites (details can be discussed during the interview).Randstad Technologies Ltd is a leading specialist recruitment ..... full job details .....