Technical Account Manager Leeds (office-based with client visits) £28,000 £35,000 (depending on experience) Full-time Permanent You ve done your time on the helpdesk. You know your way around Office 365, backups, AD, virtual machines, and networks. But you re tired of being stuck behind tickets. You want to use your knowledge to actually help people, not just fix the same problem ten times a day. This is a role for someone who enjoys the people side of IT. You ll be the link between the helpdesk and the client. That means building trust, understanding their business, and showing them how to get more from their tech. This isn t a pure sales role. You won t be cold calling or chasing leads. You ll be working with existing clients, solving problems, building relationships, and spotting opportunities to improve how they use technology. You ll still need to know your stuff technically. You ll be involved in migrations, configurations, onboarding, and maybe the odd tricky ticket now and again. But your main job is making sure the client feels looked after and confident in what you re delivering. You ll be good at this if: You ve worked in an MSP or busy IT department before. You re confident talking to non-technical people about technical problems. You understand what value looks like to a client, not just what tools they use. You re organised, calm under pressure, and follow through on what you say you ll do. You ll be doing things like: Helping clients figure out what they ..... full job details .....