Facilities Manager – Hale Country Club and SpaJoin to apply for the

Facilities Manager – Hale Country Club and Spa

role at

THG Ingenuity .

OverviewLocation: Hale Country Club and Spa, Clay Ln, Timperley, Altrincham, WA15 7AF.

About THG IngenuityTHG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes Coca-Cola, Nestle, Elemis, Homebase, and Proctor and Gamble.

About Hale Country Club and SpaHale Country Club and Spa offers an exclusive environment dedicated to enhancing well-being and lifestyle, with a state-of-the-art gym, luxurious spa facilities and dining options to support members’ goals.

About The Facilities Team And The RoleThe Facilities team is responsible for maintaining all THG sites, ensuring that all colleagues and visitors are in a clean, safe environment while on site. The Facilities Manager will oversee the delivery of the overall Facilities Management strategy and service at a portfolio of luxury, customer-facing hospitality sites, providing KPI reporting to key internal stakeholders. In addition to standard daily FM operations, the FM will deliver project management, investigation, innovation and change management across the portfolio. The FM will manage all service lines including hard services, soft services and lifecycle asset management, and manage the on-site FM team.

Responsibilities

Prepare documents to put out tenders for contractors

Project manage, supervise and coordinate the work of contractors

Calculate and compare costs for required goods or services to achieve maximum value for money

Plan for future development in line with strategic business objectives

Manage and lead change to ensure minimum disruption to core activities

Direct, coordinate and plan essential services such as reception, maintenance, post, archiving, cleaning, waste disposal and recycling

Ensure buildings meet health and safety requirements and that facilities comply with legislation

Issue work permits, risk assess and manage the internal compliance systems in a timely and accurate manner

Check that agreed work by staff or contractors has been completed satisfactorily and follow up on any deficiencies

Coordinate and lead one or more teams of facilities technicians to cover various areas of responsibility

Use performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement, set, agree and monitor technician and divisional KPIs

Manage and monitor the usage of all utilities and incoming services

Manage building management systems (BMS), monitor and investigate recorded results

Respond appropriately to emergencies or urgent issues as they arise and deal with the consequences

Build and maintain relationships with site General Managers, Area Managers and Operational Senior Management, including internal education surrounding Facilities function and interaction with site stakeholders

Liaise with and support the Health and Safety Manager

Work closely with Finance and line management in managing, setting and reviewing repair and maintenance budgets

Be actively involved in covering the UK FM Out of Hours rota

What skills and experience do I need for this role?

Experience of working in a similar environment (high-end, customer facing hospitality or leisure) would be an advantage

In-depth knowledge of facilities maintenance and compliance requirements

NEBOSH or IOSH qualification would be an advantage

Qualifications around Electrical, mechanical, HVAC or other building disciplines would be an advantage

Interpersonal, relationship-building and networking skills

Procurement and negotiation skills

The ability to multitask and prioritise your workload

Confident in decision making

Time management skills

Project management skills

The ability to draw information from various sources, including people

Clear and concise writing skills and the ability to handle long and complex documents

Teamwork skills and the ability to lead and motivate others

Approachable, can-do attitude, bias for action, organized, innovative and thinking strategically/long term

Practical, flexible and innovative approach to work

Full UK Driving licence

IT literate

What’s in it for me?Career Development

Access bespoke development programmes that have been designed and developed by our in-house LandD team.

Continued development through our upskilling programme delivered in partnership with an industry-leading training provider.

Enhanced Leave

25 days annual leave plus bank holidays.

Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!

Enhanced maternity and paternity pay, depending on length of service.

Up to 10 days compassionate leave.

Buy back up to 3 days each year.

Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

Access face-to-face and virtual appointments with our in-house GP.

Access our in-house CBT therapist.

Access our 247 Employee Assistance Programme (EAP) provided by Bupa.

State-of-the-art on-site gym.

Access to on-site physio.

Other Perks

Save up to 12% on the cost of personal tech through our salary sacrifice scheme.

Subsidised bus pass from Manchester City Centre to our ICON office.

Up to 50% staff discount on THG brands.

On-site staff shop.

Access to on-site barber.

Refer a candidate and earn up to £1000 when they pass probation.

Anniversary gifts at 5 and 10 years of service.

EEO and RecruitmentTHG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG Ingenuity is committed to creating a diverse and inclusive environment and welcomes applications from all sections of the community. We endeavour to respond to every application within 14 days. If you haven\''t heard from us within 14 days or have questions, please contact our Talent team.

Seniority levelMid-Senior level

Employment typeFull-time

Job functionManagement and Manufacturing

IndustriesSoftware Development

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