Company Description

Title: Account Director - Hospitality, Catering and Reception ServicesLocation: London Based with Nationwide TravelSalary: £85k + BonusBenefits:33 Days holiday including bank holidaysPlus your birthday off3 volunteering days3 days grandparent leave24 weeks enhanced maternity leaveSecondary career leaveWedding/commitment day leaveFree meals on shiftBespoke training and development opportunitiesApprenticeships opportunities for all experience levelsPension and life insuranceDiscounts available on our HAPI app; high street shops, holidays and cinemaWellbeing hubAccess to employee assistance programmeCycle to work schemeAre you a dynamic, ambitious leader with a passion for food, people, and innovation? Do you thrive in a fast-paced, multi-site environment where no two days are the same? If this sounds like you, we have an incredible opportunity waiting for you.As the

Account Director - Hospitality, Catering and Reception Services , youll oversee our entire catering operation and reception services ensuring world-class standards, operational efficiency, financial delivery and exceeding customer expectations. Youll lead a passionate and talented support team and have the autonomy to shape and elevate the food

and customer experience for one of the most recognisable companies within their field of expertise.We believe that it is our people that set us apart, thats why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.If youre ready to take the next step in your career and have the ambition to set new, unparoled standards in catering excellence, we want to hear from you.

Apply today

and lets redefine whats possible together.

Job Description

Your responsibilities will include:Strategic Leadership:

Manage and inspire a team of 350 across 14 sites, fostering a culture of collaboration, innovation, and excellence.Project Management:

Oversee multiple large-scale catering projects, ensuring seamless delivery across locations.Financial Oversight:

Analyse financial data to create actionable strategies that drive profitability and efficiencies.Customer Focus:

Use all feedback mechanisms to create and implement improvement campaigns that keep satisfaction scores elevated.Innovation Driver:

Identify emerging food trends and craft innovative offerings that delight our customers.ESG Leadership:

Develop and execute cutting-edge environmental, social and governance strategies that ensure we remain a leader in this field.Health and Safety Champion:

Promote and maintain a culture where safety and compliance are inherent and institutionalised.Diversity and Inclusion Advocate:

Establish an environment that is diverse, equitable, and inclusive, celebrating and respecting the unique qualities of all individuals.Training and Talent Development:

Ensure workplace training and learning is afforded to all employees. Develop a personalised talent programme that aligns with the organisational needs

Qualifications

About YouTo succeed in this role, youll need to bring the best version of yourself and a passion for all things food and service delivery. Previous experience working with a

facilities management company

is essential.Proven experience managing

large-scale, multi-site operations with turnover in excess of £10m

in the catering or hospitality industryAnalytical mindset , with the ability to interpret complex financial data and customer insights to shape winning strategies.A track record of driving

innovation

in food services and embracing new trends.Strong presentation skills and the charisma to

influence stakeholders

at all levels.A leader who champions

health and safety ,

diversity , and

inclusion .ESG expertise , with a history of implementing sustainable and impactful strategies.Natural

people developer

with a focus for training, motivating, and building high-performing teams.A

foodie

at heart, with a genuine passion for the industry and an insatiable appetite for growth.

Additional Information

For almost 20 years, for every client, in every location (whether thats an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.Our drive and belief in our people, means that we always strive to supercharge our teams careers. Better is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.Join us, and be part of the food revolution!BaxterStorey Values:ALWAYS VISIONARYWe strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.WHOLEHEARTEDLY POSITIVEWe are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.CREATIVELY COLLABORATIVEWe embrace our differences to push creativity and we work together to be better.FOREVER CONSCIOUSWe work together as a team to lead by example, protecting the planet and supporting local communities.Interested? Even if you dont meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.And to support our commitment to this we have set ourselves an EDandI (Equity, Diversity and Inclusion) ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.

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