Senior Customer Complaints and Outcomes Specialist Type: Fulltime Location: Manchester Salary: 31,000Leading Financial Company We''re partnering with a leading UK Finance Company to recruit a Senior Customer Complaints and Outcomes Specialist for a newly created role within their Customer Outcomes function. This is not a like-for-like replacement. The role has been re-scoped and expanded to reflect increased expectations around regulatory judgement, end-to-end complaint ownership, and delivery of consistently fair customer outcomes in line with FCA standards and Consumer Duty.About the CompanyThis investment platform is built on a simple principle: helping customers feel confident and in control of their financial future. The business is known for being honest, straight-talking, and customer-focused, with bold values, strong governance, and a culture that encourages ownership, accountability, and continuous improvement.The OpportunityAs Senior Customer Complaints and Outcomes Specialist, you will:Deliver a high-quality, empathetic complaints service across all channels and levels of complexity, including executive, high-profile, and escalated matters.Take full ownership of complaints from start to finish, applying sound regulatory judgement and producing clear, defensible decisions.Keep customers informed at every stage and contribute to root cause analysis, risk management, and process improvement to shape better customer outcomes across the business.Key ..... full job details .....