Our client is seeking a motivated and dynamic Telesales and Customer Service to join their team. This role combines, customer service and sales support responsibilities, with a strong focus on managing customer enquiries, promoting our products and services, generating leads through effective communication and providing timely support to the sales team.Client DetailsThis is an established organisation within the retail industry, offering a professional and supportive work environment. The company operates as a small-sized business, ensuring a close-knit team atmosphere and opportunities for individual contributions to make an impact.DescriptionThe key responsibilities: Act as the first point of contact for customer queries via phone and email.Provide timely and professional support to resolve customer issues or escalate where necessary.Take ownership of after-sales care, including contacting customers regarding deliveries and updates.Ensure a positive customer experience by maintaining strong relationships and delivery excellent service.Assign incoming leads to the appropriate Regional Sales Managers (RSMs).Generate new leads through market research and effective communication.Assist with preparing, issuing and following up on customer quotes and proposals.Track outstanding quotes and proactively follow up with customers to support conversion.Identify upselling and cross-selling opportunities during customer interactions.Where applicable, take ownership of leads from initial ..... full job details .....