We are exclusively partnering with a fantastic, well-established business based in Bedford to recruit an IT Support Specialist / IT Support Engineer. This is an excellent opportunity for a hands-on IT professional who enjoys providing high-quality support and keeping systems running smoothly.As an IT Support Specialist, you will provide first- and second-line technical support to users across the business, ensuring minimal downtime and a great user experience. You''ll be involved in day-to-day IT support, system maintenance, and onboarding/offboarding activities, working across a modern Microsoft-based environment.Key ResponsibilitiesProvide first- and second-line technical support to end users (in person, phone, email, and ticketing system)Troubleshoot hardware, software, network, and system issuesInstall, configure, and maintain desktops, laptops, printers, and mobile devicesSupport operating systems including Windows, macOS, and LinuxManage user accounts, permissions, and access (Active Directory, Azure AD, email systems)Document issues, resolutions, and procedures within the IT knowledge baseEscalate complex technical issues to third parties or senior IT teams when requiredSupport employee onboarding and offboarding processes Diploma or Bachelor''s degree in IT, Computer Science, or a related field (or equivalent experience)Proven experience in an IT support or helpdesk roleStrong knowledge of computer hardware, software, and networking fundamentalsExperience using ..... full job details .....