Regional Service Manager

Commercial Coffee Machines - West Midlands

Birmingham, Wolverhampton, Coventry, Worcester

-48,000 - -55,000 Basic Salary + -6k Car Allowance + Benefits

• Have you managed smaller field service teams before?
• Familiar with electromechanical products?
• Used to working in an SLA focused, fast paced environment?
• Looking for a hands-off position?
• Enjoy coffee (not essential)?

Our client is looking for Regional Service Manager to join their expanding team in the Midlands. Great training opportunities and a chance to further develop your career and management style.

Your Role as a Regional Service Manager:

• You''ll be directly managing 15 field service engineers within the coffee and drink sector.
• Out in the field with team members 3 days per week.
• Provide 1st and 2nd line support to customers when needed.
• Monitoring and improving KPI''s, SLA''s and other targetable activities.
• Also dealing with the daily admin such as overtime, holidays, and sickness.
• Conducting reviews, arranging required training with the internal training team in Coventry.
• Liaising with the scheduling team to ensure team diaries are workable.
• Reporting to the MD and Operations Director.
• Monday - Friday, daytime hours + 1-in-4 weekends (home based).

Ideal Background for the Regional Service Manager Position:

• You really need some previous managerial experience on any electromechanical systems.
• You''ll have worked in fast paced environments with emphasis on SLA''s and KPI''s.
• Empathetic and customer focused.
• A good sense of humour.
• Strong time-management and communication skills.
• A love for coffee is advised but not essential here!
• Full UK drivers'' licence and right to work in the UK indefinitely as no sponsorship will be provided.
• Willing and able to travel to customer sites with the engineering team as needed.

The Company recruiting for the Regional Service Manager:

• A rapidly growing and expanding coffee and drinks service provider.
• Strong customer service offering: a company who take pride in their work.
• A casual office environment.
• Longer term progression opportunities.

The Package for the Regional Service Manager:

• -48,000 - -55,000 basic salary, depending on experience.
• -6k yearly car allowance.
• On-going training
• Life, medical, and dental insurance.
• 25 days holiday plus stats

Please apply for this job online if you are interested and feel you fit the above criteria.

Dave is the main point of contact for the role.

INDENG