Customer Success Manager - RegTech / AML SaaS (Hybrid, Bradford-Based)Salary: Competitive + Bonus Location: Hybrid - Regular Travel to Bradford HQAre you a relationship-driven Customer Success professional with a passion for delivering exceptional service in a regulated industry? We''re hiring a Customer Success Manager to join a fast-growing RegTech company, supporting a high-value client base with cutting-edge AML compliance solutions.The RoleAs a Customer Success Manager, you''ll be the strategic partner for key clients-ensuring they receive maximum value from our suite of AML tools. You''ll be responsible for driving revenue growth through upsell opportunities and achieving best-in-class client retention.You''ll create and deliver tailored success plans, build deep client relationships (including regular face-to-face engagement), and act as a trusted advisor on AML compliance. Working closely with sales, product, and marketing, you''ll lead data-led client campaigns and shape the future of the customer experience.What You''ll Be DoingManage a portfolio of high-value clients with a focus on retention, growth, and long-term successLead solution-focused discussions with stakeholders at all levelsIdentify and proactively mitigate churn risksPlan and execute strategic client meetings and quarterly business reviewsCollaborate with sales teams on onboarding new clients to ensure a seamless experienceDrive internal initiatives across sales, marketing, and product to support ..... full job details .....