Infrastructure EngineerMirfield and Home workingUp to 48,000Your new roleI am currently recruiting a 3rd Line Infrastructure Engineer for my manufacturing client based in Mirfield. As part of the IT team, you will deliver on business objectives and mandates. Providing excellent service while supporting internal customers and proactively monitor and administer business systems and application solutions.ResponsibilitiesResponsible for the design, deployment and maintenance of the on-premises server and network technologies for multiple sites on the M62 corridor and the cloud services utilised by the business.Working closely with business leaders and third parties to ensure the infrastructure enhances the business and provides futureproofing, resiliency and security.Managing the service desk function ensuring incidents have been logged and all notes, progress and required actions have been input promptly and accurately.Ensure all service desk tickets adhere to service level agreements.Deliver excellent customer service to the end user estate, whether face-to-face, via email or telephone on a multitude of issues.Work with the UK IT Manager and wider support team to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented.Investigate and resolve medium to high complexity application functionality related issues, during which aid and advise to business users in the effective use of applications and ..... full job details .....