A-Housing-Association-is-currently-looking-for-an-Estate-Operations-Co-ordinator-on-a-temporary-to-permanent-basis.

Key-responsibilities

Provide-exceptional-on-site-management-services-and-ensure-timely,-responsive-support-for-customers.

Complete-all-Fire-Risk-Assessment-actions-promptly,-adhering-to-internal-policies.

Conduct-regular-and-ad-hoc-estate-inspections-to-monitor-standards-and-implement-necessary-improvements.

Manage-newsletters-and-communications-to-keep-residents-informed.

Recommend-enhancements-for-communal-areas-and-estate-services-to-the-Estate-Operations-Manager.

Improve-resident-satisfaction-within-budget;-identify-cost-saving-opportunities.

Foster-strong-relationships-with-contractors,-ensuring-compliance-with-contracts-and-SLAs-while-managing-risks.

Oversee-maintenance-contracts-for-M&E-equipment,-ensuring-adherence-to-manufacturer-guidelines.

Supply-high-quality-business-and-performance-data-to-the-Estate-Operations-Manager.

Deliver-services-within-budget-while-exploring-avenues-to-enhance-cost-effectiveness-and-increase-income

Collaborate-with-the-estate-management-team-to-address-individual-resident-needs-and-gather-feedback.

Drive-service-improvement-initiatives-to-enhance-customer-satisfaction.

Ensure-estate-repairs-are-executed-efficiently,-collecting-customer-feedback-and-quality-checks-on-completed-works.

Act-as-the-manager-during-their-absence,-ensuring-quality-responses-according-to-our-procedures.

Raise-work-orders-for-management-approval-within-budget,-ensuring-legal-and-contractual-compliance.

Participate-in-meetings,-providing-input,-accurately-recording-minutes,-and-implementing-agreed-action-points

PAYE20.15-Umbrella26.64

Essential-requirements

Must-have-worked-in-a-similar-role-previously-

Highly-organised-work-ethic-and-ability-to-work-to-deadlines-and-manage-conflicting-priorities.-

Good-spoken-and-written-English.

Intermediate-IT-and-systems-skills-including-Microsoft-office

Must-be-immediately-available-or-on-short-notice-