My client is one of the leading property developers throughout London and have amazing schemes throughout East London and Essex! They are actively looking ot hire someone with amazing customer experience skills who is able to manage customers through the process and deliver a seamless customer journey. Customer Experience and Journey Delivery Be the dedicated customer contact from exchange through to 20 weeks post-completion. Coordinate and deliver regular updates on build progress and key milestones. Manage and track all customer touchpoints to ensure timely delivery and full compliance with our Customer Journey process. Conduct home demonstrations, handovers, and Customer Journey visits where required. Support customer satisfaction tracking and drive continuous improvement initiatives. Collaboration and Communication Work cross-functionally with Sales, Site, and Customer Service teams to ensure a seamless experience. Escalate and manage customer concerns effectively, ensuring swift and satisfactory resolution. Attend site meetings and present on Customer Journey milestones and updates. Provide accurate reports and customer feedback insights to senior stakeholders. Quality, Reporting and Compliance Maintain detailed records and reporting for all interactions and key metrics. Contribute to monthly KPI reviews, identifying trends and opportunities for improvement. Ensure compliance with internal procedures and external standards (NHBC, HBF, etc.). ..... full job details .....