Service Designer (UX-Led) My client is seeking an experienced Service Designer who has evolved from a UX background into service design - someone who understands interaction design deeply but now operates at a broader, end-to-end service level. This is not a product design role. It s about shaping holistic services across journeys, systems, people, and touchpoints - ensuring experiences work seamlessly across digital and physical channels. You ll be passionate about human-centred design and driven to improve real-life customer moments. The ambition is simple but powerful: transforming moments of worry into moments of hope through thoughtful, well-designed services. You ll also be someone who cares deeply about the craft - advocating for service design thinking, elevating UX maturity, and helping embed service principles across the organisation. The Role As a Service Designer, you will: Lead end-to-end service design activity across complex customer journeys. Map current and future state services, identifying pain points, dependencies, and opportunities. Work within agile environments to uncover priorities, visualise outcomes, and define scope from a service perspective. Use research and insight to shape service improvements, ensuring solutions are grounded in real human needs. Facilitate workshops and stakeholder sessions to align on service vision, risks, and constraints. Champion human-centred design, constructively challenging business or technical limitations where ..... full job details .....