Administrator Public Sector 3 months + Mainly Remote ASAP start Complaints experience needed Your new companyI am working exclusively with a Government Public service department who are looking to recruit an Administrator into their Quality, Engagement and Development team on a three-month basis with potential extension. They are looking for someone who can pick up systems quickly and with some complaints experience. This role is mainly remote. Your new role The (QED) Administrator will report to the Customer Insight Manager (CIM) and work alongside several Service Complaints Investigators (SCIs) and Customer Insight Leads (CILs). The QED Administrator will process incoming documentation from residents or landlord members raising a complaint about the Service. This will be managed in line with the Customer Insight team strategy and service level agreements when assessing and triaging cases. This includes prioritising and responding to enquiries, logging of new service complaints, and distributing cases to Service Complaint Investigators (SCIs).Provide a comprehensive administration service to the QED Department, ensuring all administrative requirements are delivered to a high standard Ensure the complaints email inbox is regularly checked and that queries are dealt with quickly and effectively, being passed to the appropriate QED colleague as requiredBe responsible for maintaining and managing relevant records and documentation within the departmentBe responsible for ..... full job details .....