Digital Customer Support Executive - Live Chat

Maidstone

Salary - -26,000 per annum

Start date - ASAP

Hybrid working - 4 Days work from home / 1 Day in Office

Our client, a well-established and growing business based in Maidstone, is looking to recruit a Digital Customer Support Executive to join their team on a hybrid working basis. This is a fantastic opportunity for a candidate with strong administrative and customer service skills, particularly in a digital environment, to contribute to a friendly and supportive organisation.

The successful candidate will be responsible for handling live chat enquiries, email support, and administrative tasks to ensure smooth customer interactions and back-office processes. The role offers a great balance of home and office working, with four days from home and one day in the office each week.

Responsibilities:

• Respond to customer enquiries via live chat and email in a timely and professional manner
• Maintain accurate and up-to-date records on internal systems
• Respond to a high volume of customer queries
• Coordinate with internal departments to resolve customer issues
• Provide general administrative support to the wider team

Candidate Requirements:

• Proven experience in a customer service or administrative role
• Excellent written communication skills and attention to detail
• Confident using online platforms, CRM systems, and digital tools
• Proactive, organised, and able to work independently

To apply, please submit your CV today. Early applications are encouraged, as the client is looking to appoint quickly.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.