Lettings Associate - Key Responsibilities:Leasing and AdministrationConduct viewings and respond to lettings enquiries promptlyOversee referencing process and minimise delaysTrain and mentor junior team members on lettings proceduresAchieve lettings targets and maximise occupancy ratesConduct competitor analysis and mystery shoppingUpdate property listings on platforms (Rightmove, Zoopla, etc.)Process applications, background checks, and credit checksManage deposit protection and check-in/check-out reportsCollect rents and record transactions in property management system (Yardi)Customer ServiceProvide exceptional service to residents, prospective tenants, and visitorsAddress resident issues within 24 hoursHandle complex lettings queries escalated from junior staffPromote community atmosphere and participate in resident eventsExceed customer service expectationsProperty UpkeepComply with fire safety and health and safety standardsConduct scheduled flat inspectionsAssist with reactive maintenance and defects managementMonitor property cleanliness and appearanceRequirements:Experience in property lettings or related sectorStrong sales skills and proven track record meeting targetsExcellent customer service and organisational skillsIntermediate IT skills (Microsoft Office, property management systems)Ability to work Saturdays and public holidaysDesirable: ARLA qualification, Yardi knowledge, private residential sector ..... full job details .....