IT Service Desk Coordinator Reports to: IT Service Desk Manager Location: Hastings (Hybrid working) Contract: Permanent Pattern: Full Time (Shifts: 7am to 3:30pm, 8am to 4:30pm, 9:30am to 6pm) Closing date: 18/07/2025 Interviews: Interviews will be arranged as suitable candidates are identified, so early application is strongly advised. Salary: £24,636.15 As the IT Service Desk Coordinator, you''ll play a pivotal role in our team, operating remotely to deliver outstanding support to schools and the broader Ark IT community. Your focus will be on providing proactive and reactive assistance, ensuring seamless access to IT resources for all stakeholders. You''ll embody a customer-centric approach, prioritising user satisfaction while adhering to defined Service Level Agreements and Key Performance Indicators. Your efforts will contribute to maintaining the continuous availability and optimal performance of IT equipment, essential for facilitating efficient operations across our network. The IT Service Desk Coordinator will report into the IT Service Desk Manager. This role is currently operating hybrid working in Hastings on a permanent basis working full time. Key Responsibilities: Be the first point of contact for technical support queries via the IT Service Management (ITSM) system Provide first-line support and remote troubleshooting using diagnostic tools and effective questioning Resolve or escalate unresolved issues to appropriate onsite staff or senior support teams ..... full job details .....