What you will be doing: Managing and developing a portfolio of existing, lapsed, and potential customers Providing a ''personal service'' approach to key Gold customers Selling core range products, Completing a customer Gap analysis from top-selling lines Sourcing new customers within focused geographic areas Re-engaging lapsed and lost customers to rebuild relationships and recover business Reviewing order history and identifying lost lines, understanding reasons and proposing solutions Promoting new product development (NPD), arranging samples and managing follow-ups, securing listings and gathering structured customer feedback on samples Supporting clearance stock activity within agreed margin and volume guidelines Conducting competitor research and producing a weekly market intelligence report Recording all customer interactions, feedback, and insights accurately within the CRM system Learning technical aspects of our products and how they solve our customers problems.Skills: Tenacious and confident on the phone Organised and detail-oriented, especially with CRM updates Highly organised with the ability to prioritise workload effectively Resilient and motivated, able to perform under pressure and work towards targets Collaborative team player with a proactive mindset Detail-focused, especially when managing CRM data and customer records Previous sales experience, ideally in an office-based or internal sales role Excellent communication and interpersonal skills with a ..... full job details .....