Customer Engagement Manager £40,000 - £42,000, plus benefits Wolverhampton Hybrid Due to ongoing business growth, an exciting opportunity has opened up to join a dedicated team that prioritises client success. As the primary point of contact for customers, you ll foster strong, positive relationships while ensuring their needs are met and their expectations are clear. Your focus will be on driving customer satisfaction and retention, helping clients achieve their goals while strengthening long-term partnerships. Main Areas of Responsibility for the Customer Engagement Manager: Responds to enquiries and concerns from customers Arranges regular customer reviews and advising the most effective approach to achieve their goals Manages relationship between business and customers handling contracts, licencing, quotes, processing jobs and orders and approving time sheets for invoicing Identifies expansion and other contract opportunities Ensure customers ultimately have realistic expectations, and they are clear of what we can deliver, and when we can deliver it Ensures regular contact with every customer Retains commercial ownership of customer projects and attends steering meetings as appropriate Skills and Experience for the Customer Engagement Manager: 3 years+ experience with ERP system such as Microsoft Dynamics Business Central or similar, or subscription-based software solution in a customer facing role Excellent communication skills Commercially minded with the ability ..... full job details .....