We are working with an exciting company in Leeds who are seeking to appoint a highly organised and detail-oriented Service & Logistics Coordinator to oversee daily scheduling operations and coordinate the efficient movement of goods within our warehouse. A role pivotal to the wider company, the successful candidate will ensure timely deliveries and smooth communication between warehouse staff, drivers, and external partners. A highly organised individual, the Service & Logistics Coordinator will manage the end-to-end repairs and parts process, having a proactive approach to engineer scheduling as well as having that wider warehouse coordination skill set.

Key duties will include;

• Conduct initial fault-finding with customers via phone/video to ensure accurate diagnosis before engineer visits
• Work closely with engineers to confirm required
• Act as the central point of contact for all repair-related queries

• Plan and optimise engineer routes and schedules to maximise efficiency
• Ensure appropriate resource allocation

• Resolve scheduling conflicts
• Take ownership of spare parts management
• Coordinate parts ordering
• Ensure parts are correctly labelled, tracked, and organised within the warehouse

• Coordinate day-to-day warehouse activity to ensure fair and efficient allocation of tasks (goods-in, checking, picking)
• Ensure incoming goods are checked and processed correctly

• Oversee picking accuracy
• Coordinate inbound and outbound deliveries, including communication with couriers and suppliers
• Proactively track and manage expected deliveries into the warehouse

• Ensure all repairs are followed through to completion
• Maintain accurate records across repairs, logistics, and stock
• Track and report on KPIs such as turnaround time, first-time fix rate, and delivery performance
• Manage spare part returns
• Organise outbound shipments
• Maintain awareness of all incoming and outgoing orders to support planning and coordination
• Support implementation of improved systems

This is a fast-paced setting that requires the successful candidate to act in a reactive yet structured manner, working Monday-Friday in this fully office-based role, the successful candidate will be;

• Minimum of 4 years scheduling /logistics focussed role
• Excellent customer service skills
• Strong organisational and coordination-based skills
• Proficient in all MS Office packages

If you an experienced coordinator who is looking for a new opportunity, please can you send your CV for review. Please note if you do not hear from us within 7 days, your application has been unsuccessful.