Senior IT Support EngineerPermanent OpportunityHours: Full Time, 39.5 hrs per weekSalary: 36K-40KLocation: Huddersfield, Hybrid, Remote (3 days in office)The clientMy client are a UK-based organisation focused on supporting brand engagement and long-term relationships.Role PurposeAs a Senior IT Operations Engineer, you will be a key member of the IT Operations team, providing advanced technical support and acting as the escalation point for complex issues across a hybrid working environment. You will deliver high-quality, professional support to end users, ensuring systems, devices, and services are reliable, secure, and well managed.Beyond day-to-day support, this role requires a proactive and forward-thinking mindset. You will identify opportunities to improve efficiency, increase automation, and modernise operational processes-contributing ideas and improvements that strengthen and evolve the organisation''s technology landscape.You will take ownership of modern device management and Microsoft 365 administration, maintain consistent operational standards, and support the ongoing maturity of the IT function. As a senior team member, you will also mentor and guide a junior technician, supporting their development through coaching, shadowing, and knowledge sharing.This role combines senior-level technical ownership with collaboration, process improvement, and continuous service enhancement.Key ResponsibilitiesSenior Support andamp; Escalation Act as the senior escalation ..... full job details .....