Senior Diagnostic Master Technician £40k basic and £45k OTE Guildford Permanent/Full Time 42.5h week (Saturdays on a rota 8 30 paid at time and a half.) Our client, located in Guildford, is looking for an experienced Senior Diagnostic Master Technician to join their team. If you hold experience as a Diagnostic Master Technician (within a main dealer) and would like to be within a role that could lead to further career progression - get in touch with us today! Key Responsibilities: Deliver high-quality technical and diagnostic services to meet and exceed customer satisfaction and productivity targets. Maintain and enhance technical expertise, ensuring compliance with manufacturer training requirements. Speaking with customers and providing your technical opinion. Supporting and tutoring the team, mentoring the apprentices on site. Maintaining thorough and up-to-date product knowledge. Maintaining good housekeeping standards and orderly administration of all your work. Communicating with both the Service Reception team and Workshop Control team. Maintaining exceptionally high customer service levels that lead to customer loyalty and referrals. Required Experience and Skills: Full UK driving license. Experience in inspecting, repairing, and servicing motor vehicles. Previous experience or qualifications as a senior technician or master technician. Excellent communication skills, both written and verbal. Prior experience in a franchised dealership environment. ..... full job details .....