COMPANY DESCRIPTION, PROFILE AND SCOPE OF ROLE: Our client is a world-class, Global Manufacturer, providing high-quality precision components to multiple sectors, including aerospace and automotive. They are committed to strong and sustained investment in people, capital, and plant. With a deep-rooted set of values, their success is built upon a culture of teamwork, ethics, and operational excellence. As they continue to scale, they are seeking a dual-focused Customer Service and Key Account Manager to join their Operations team. Reporting to the Finance and Business Operations Manager, you will be the primary bridge between internal teams and their most significant global clients (representing 80% of turnover), ensuring growth is built on a foundation of precision, profitability, and deep-rooted customer loyalty. KEY DUTIES and RESPONSIBILITIES: B2B Manufacturing Expertise: Proven experience managing high-value accounts and the full sales order lifecycle within a technical or manufacturing environment. Operational Velocity: Ability to thrive under pressure, meeting a strict Data and CRM Proficiency: Advanced Excel skills for reporting and analysis, with experience using CRM platforms to manage pipelines and customer interactions. Growth and Relationship Mindset: A proactive communicator skilled at identifying upsell opportunities, re-engaging lapsed accounts, and building credibility with senior stakeholders. Conflict and Quality Resolution: Solutions-focused approach to ..... full job details .....