Job Title: Customer Services AdvisorReports to: Office ManagerLocation: LWC LondonBrief OverviewTo complete a daily Out Bound Diary, building relationships with Customers. Also processing any orders from incoming calls, emails and answer machine.Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveriesTaking part in regular Promotional Drives, up selling from Promotional Brochure on all calls. Utilising all available reports and systems.Core Duties Building relationships with weekly telesales Out Bound customers, being a regular point of contact Ability to convert Incoming calls to Planned Out Bound calls. To ensure high standards of customer services, taking and inputting orders efficiently and accurately. To have a clear and personable telephone manner. Take ownership of solving customer issues through pro-active customer service. To promote the sale of LWC Drinks own brand products To retain strong relationships with account managers, helping them in acquiring new business and work on composite selling to Customers on their area''s. To promote from our promotional brochure and up sell specific drives. Understanding the need to target specific Customers with products that are relevant to them. Responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc.Key Skills Excellent Customer Service Skills ..... full job details .....