Role: Senior IT Field Delivery EngineerLocation: BracknellRole Purpose:This is a fantastic opportunity to join our client where you will attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers.Security clearance, or willingness to apply, will be required for this role. Key Responsibilities: To repair, diagnose and replace PCs, laptops, printers, servers, retail equipment and associated peripherals To perform desk-side support to our client as requested Complete part movements (RMA generation and physical movement) in a timely and accurate manner, returning items as directed by the branch within company guidelines Assist other engineers in the delivery of service to our customers Cover site roles where required due to planned or unplanned absence Achieve KPI target of 5 visits/fixes per day Communicate with Call Administration and the branch throughout the day to effectively manage all call details in real time and gain full understanding of our client''s SLA requirements Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates Carry out any other reasonable request from line management Be able to complete customer rebuilds and configuration to desk Will carry out AV repairs ..... full job details .....