Ecommerce Customer Services Operations Executive
Ecommerce Customer Services Operations ExecutiveUK-based/Hybrid | Full-timeReplacement roleAbout the Client We are partnering with a long-established UK consumer health and wellness business with a strong global footprint. The company develops and manufactures natural healthcare products sold across retail, pharmacy, and direct-to-consumer channels in over 50 international markets.Ecommerce is a key growth channel, with strong activity across Amazon, Shopify (DTC), and TikTok Shop, supported by a complex supply chain and batch-managed product environment.We are now hiring an Ecommerce andamp; Marketplace Operations Manager to take ownership of end-to-end digital trading and operational performance.The RoleA highly operational, hands-on role responsible for managing E-commerce execution across:Amazon Seller Central (3P - core focus) Shopify DTC TikTok Shop You will ensure smooth order flow, strong stock availability, accurate marketplace execution, and a high-quality customer experience.Amazon is the dominant channel and requires strong Seller Central expertise and operational control. Key ResponsibilitiesOwn Amazon Seller Central (3P) operations, performance, and account health Manage catalogue accuracy, SKU changes, and compliance requirements Monitor KPIs (returns, chargebacks, performance metrics) and drive corrective action Oversee Shopify and TikTok Shop fulfilment (pick, pack, ship) Own stock management, replenishment, and availability across channels Manage customer ..... full job details .....
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