Senior Operations Director Soft Services (Cleaning FM) Location: London Salary: £80,000 - £100,000 + car + Bonus + Benefits Industry: Facilities Management Soft Services (Cleaning) Employment Type: Full-Time, Permanent About the Role We are seeking a high-calibre Senior Operations Director with deep expertise in soft services facilities management, specifically across large-scale commercial cleaning operations. You will act as the senior strategic lead across a £20 mil plus portfolio, overseeing the delivery, commercial performance, and operational effectiveness of our service contracts. With a key focus on driving operational efficiency, commercial success, and stakeholder alignment, this is a critical leadership role for a top-tier operator. As part of the senior leadership team, you ll shape and deliver divisional-wide performance strategies, ensure compliance and service quality, and lead high-performing teams to meet ambitious commercial and service objectives. Your strong commercial acumen and operational excellence will help us continue to grow sustainably while ensuring our customers receive industry-leading service. Key Responsibilities Leadership and Strategic Direction: Set the vision and lead the strategic operational planning across a national cleaning portfolio. Ensure teams are aligned to organisational goals and customer expectations, driving a culture of excellence and continuous improvement. Client Engagement and Relationship Management: Lead high-level ..... full job details .....