RMK Talent Solutions is delighted to partner with a dynamic Fintech company, seeking to appoint a dedicated Head of Customer Experience. This is a permanent role ideal for a driven individual with a strong background in Digital and Online customer management. The organisation is a private enterprise with a close-knit team, committed to delivering innovative financial technology solutions. As Head of Customer Success, you will play a pivotal role in nurturing client relationships and ensuring the delivery of exceptional service, fostering long-term loyalty and growth. Responsibilities Develop and implement strategies to enhance the overall customer experience and satisfaction. Lead the customer success team to deliver proactive support and engagement initiatives. Identify opportunities for upselling and cross-selling to maximise client value. Collaborate with product, sales, and marketing teams to relay customer feedback and insights. Analyse customer data to identify trends, potential issues, and improvement areas. Establish metrics and KPIs to measure the effectiveness of customer success initiatives. Foster a customer-first culture within the organisation, ensuring transparency and trust in all interactions. Manage escalations efficiently and resolve complex client issues promptly. Requirements Proven experience in Digital or Online Customer Success management, ideally within a Fintech or similar environment. Strong leadership skills with the ability to motivate and ..... full job details .....