HEAD OF RESERVATIONS - Harrogate HEAD OF RESERVATIONS Full Time Competitive rate of pay plus monthly service charge, typically 2,400 annually 37.5 hours Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe. Key Responsibilities• Developing and implementing strategies to maximise revenue, occupancy, and guest satisfaction, working closely with the Sales team.• Continuously assess and optimize the Reservations function to align with business goals, identifying opportunities to drive revenue and enhance efficiency.• Providing key insights and recommendations for forecasting and budgeting, contributing to financial planning and business development initiatives.• Monitoring team performance, including remote team members, ensuring workload distribution is fair, productivity remains high, and service levels are maintained.• Handling escalated guest enquiries and ..... full job details .....