Complaints Investigator (Night Shift)Location: Witney, Oxfordshire (OX29 0YL)Shift Pattern: 4 on, 4 off - 7:00 PM to 7:00 AMPay Rate: 16.49 per hourContract: TemporaryAbout the RoleAre you passionate about quality and committed to improving healthcare outcomes? Do you thrive in a structured, process-driven environment and enjoy getting to the root of complex problems? We''re hiring Complaints Investigators to join a leading global healthcare and medical device manufacturer in Witney.This is not a customer service position - instead, you will play a vital part in analysing returned medical products, identifying causes of issues, and contributing to ongoing product and process improvements.Key ResponsibilitiesProduct Investigations: Conduct detailed investigations into returned medical products, identifying root causes and ensuring compliance with regulatory and quality standards.Data Analysis: Utilise internal software systems to track complaint trends and emerging patterns. Your analytical skills will be key to recognising recurring issues.Continuous Improvement: Suggest and implement improvements in workflows and documentation processes to boost efficiency and reliability.Cross-Functional Collaboration: Liaise with internal stakeholders and international colleagues to share findings and support broader quality assurance objectives.New Product Readiness: Participate in pre-launch readiness activities, ensuring complaint handling systems are in place for new product ..... full job details .....